Terms and Conditions
Welcome to the New CID Cosmetics website
Goods supplied from the website are supplied by New CID Ltd (‘The Company’). The Company is registered in England and Wales. The Company registration number is 9240020, VAT number is 196199061 and registered office is Aldler Shine Aston House, Cornwall Avenue, London, N3 1LF.
Your submission of an order represents an offer to purchase the products indicated by you and it is not binding on The Company until we have notified you that an order has been paid in full and has been dispatched. All advertisements and communications made by us until we accept your order are invitations to treat only and are not confirmed offers. This means that if products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, New CID Ltd shall not be obliged to sell you those products.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are not permitted to use this material except when expressly authorised in writing by our licensor or us. You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Title to Goods
Returns & Exchanges
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from receipt by New CID Ltd of the goods.We cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Refunds will only be made against the original credit/debit card used within the order packaging, you will find a Returns Note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by contacting our Customer Services Team at firstname.lastname@example.org (Monday – Friday 9.30am – 5pm, Excluding Bank Holidays).
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us by contacting our Customer Services Team at email@example.com (Monday – Friday 9.30am – 5pm, Excluding Bank Holidays).
To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online. We are unable to process returns for purchases made elsewhere.
Your statutory rights remain unaffected.
LIMITATION OF LIABILITY
Whilst we will use all reasonable endeavors to verify the accuracy of any information we place on The Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to The Website, or any transaction that may be conducted on or through The Website including but not limited to, implied warranties of satisfacty or quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.We make no warranty that The Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the The Website.To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the products.
This does not affect your statutory rights as a consumer. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of The Website and any information provided to or taken from The Website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other then fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
• Economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings);
• Any loss of goodwill or reputation;
• Any loss which was not brought to the attention of The Company at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by New CID Ltd; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of an matter under these Conditions.
Notice in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.
These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and New CID Ltd in relation to such matters. You confirm that you have read these Conditions and You fully understand them and you also agree that these conditions are the only terms that rule your relationship with us.
Information we collect and how we use it
We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our stockists, on our website, our social media platforms, or in connection with our social networking or mobile applications, or at one of our events. New CID Ltd may collect two types of information about you when you visit our sites.
Personally Identifiable Information
The only personally identifiable information that we collect and store about you is the information that you choose to provide to us. We may gather your personally identifiable information when you send us an email or a letter. We will use this information to respond to your email or letter. We also may use the information to send you notifications about our products and about New CID Ltd events.
Non-Personally Identifiable Information
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. If you decide to decline cookies his may prevent you from taking full advantage of our website.
Sharing your information with third parties
We may share your personally identifiable information (such as your name, address, email address and telephone number) with our affiliates without prior consent. We will not share your personally identifiable information with non-affiliated third parties without your prior consent.
Information We Share
We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:
• Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
• Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
New CID Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
New CID Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The information we collect may include but not be restricted to the following:
· Name and job title
· Contact information including email address
· Demographic information such as postcode, preferences and interests
· Other information relevant to customer surveys and/or offers.
. Previous product order
This information will help us to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping
· We may use the information to improve our products and services
· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
· From time to time, we may also use your information to contact you for market research purposes, contacting you by email, phone, fax or mail
· We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.